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Job details
Desktop Support Engineer
Desktop Support Engineer
location_on
Mumbai
business
Information Technology
schedule
1 - 2 Years Exp.
computer
onsite
badge
Full-Time
account_tree
Hardware Technician
description Job Description
We are looking for a Desktop Support Engineer to provide onsite technical support to users and troubleshoot desktop, laptop, printer, software, and basic network-related issues.
Responsibilities:
- Provide onsite support for desktops, laptops, printers, and other IT devices.
- Troubleshoot hardware and software issues.
- Install and configure Windows OS, applications, drivers, and system updates.
- Troubleshoot LAN, Wi-Fi, TCP/IP, DNS, and basic networking issues.
- Configure and troubleshoot printers and other peripherals.
- Handle user queries and provide timely technical support.
- Perform hardware replacement and preventive maintenance.
- Maintain IT asset records and service reports.
- Follow support SLA and escalate complex issues when required.
Required Skills:
- Good knowledge of Windows OS and desktop hardware.
- Basic knowledge of LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
- Knowledge of printers and peripheral devices.
- Good troubleshooting and communication skills.
- Ability to provide onsite technical support.
Qualification: Diploma / BCA / B.Sc / B.E / B.Tech in IT, Computer Science, or related field.
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